Shipping policy
At WhyWig.com, we want every customer to enjoy a simple, stress-free shopping experience. Below you’ll find our shipping policy, which explains order processing times, delivery methods, fees, and more.
Order Processing Time
All orders are packed and shipped within 1 business day. Please note that weekends and public holidays are excluded. Don’t worry—once business hours resume, your order will be handled right away.
If you ever experience a delay, you can always reach out to us at service@whywig.com
, and our team will be glad to assist you.
Shipping Time
Standard delivery to address usually takes 2–5 business days. Please keep in mind that delivery schedules can differ depending on where you live and your carrier’s route.
Shipping Fees
We provide free shipping to most addresses around the world. However, some remote or hard-to-reach locations may incur an extra shipping fee. If you’re unsure whether your address falls into this category, simply email us at service@whywig.com
and we’ll confirm for you.
Shipping Carrier
Orders are shipped via UPS or FedEx, trusted partners that ensure reliable, speedy delivery. Once your order leaves our warehouse, you’ll receive tracking details so you can follow its progress.
Should you run into problems such as a damaged or missing package, please notify our customer service team right away. We will work with the carrier to investigate and resolve the issue as quickly as possible.
Shipping Areas
We currently ship to most addresses around the world. Certain remote regions may be excluded, so if you’re located in an isolated area, it’s best to check with us in advance.
Also, we cannot take responsibility for incorrect or undeliverable addresses entered at checkout. In those cases, the package will return to our warehouse. You will receive a refund, but any associated return shipping costs will be your responsibility.
Contact Us
If you need assistance, we’re always here for you:
Email: service@whywig.com
Phone: +86 15266213132
Support Hours: Monday to Friday, 5:00 PM – 2:00 AM Pacific Time (PT). Most messages are answered within 3 minutes. Outside these hours, please leave us a message using the contact form, and we’ll get back to you once we’re available.
Address: Room 1601-2, Building 1, No. 672 Jinshui Road, Qingdao City, Shandong Province, China.
